Refund & Return Policy

Effective Date: 01/01/2026

Thank you for shopping at epoxyresinshop.in. We value your trust and aim to provide a smooth shopping experience. This policy explains the terms under which refunds, returns, and replacements are processed.

1. Eligibility for Returns

• You may request a return or replacement if:

• The product is damaged, defective, or broken at the time of delivery

• The wrong product was delivered

• The product is missing parts or accessories

• Requests must be raised within 7 days of delivery.

2. Items Not Eligible for Return

The following items are non-returnable and non-refundable:

• Products damaged due to misuse, negligence, or mishandling

• Products without original packaging, tags, or invoice

• Used or altered items

• Clearance sale or discounted items (unless damaged on arrival)

• Customized or made-to-order products

3. Return Process

To initiate a return:

Contact us via email or WhatsApp with your order number and issue details

Share clear photos or videos of the product (if damaged/defective)

We will review the request and respond within [48 hours]

Approved returns may be picked up by our courier partner or must be shipped back as instructed.

4. Refund Policy

Once the returned item is received and inspected, refunds will be initiated

Refunds will be processed within 7–10 working days

Refunds will be credited to the original payment method

Shipping charges (if any) are non-refundable, unless the error is from our side

5. Replacement Policy

Replacement will be provided for eligible cases, subject to product availability

If replacement is unavailable, a refund will be issued instead

6. Order Cancellation

Orders can be cancelled before dispatch for a full refund

Orders cannot be cancelled after dispatch

If cancellation is approved, refunds will be processed within 5–7 working days

7. Late or Missing Refunds

If you haven’t received your refund:

Check your bank or payment provider

Contact your bank as processing times may vary

If the issue persists, contact us using the details below

8. Policy Changes

Epoxyresinshop.in reserves the right to modify this policy at any time. Updates will be posted on this page.

9. Contact Us

For return or refund-related queries:

Epoxyresinshop.in

📧 Email: siliconeconcept@gmail.com

📞 Phone/WhatsApp: +918375904936

🌐 Website: https://www.epoxyresinshop.in